Resume

Human-centered systems designer specializing in service design, data analysis, and governance-aware technology.

I design frameworks that help institutions make better decisions—particularly in complex, high-stakes public systems. My work spans data visualization, analytical modeling, and systems design, translating complex information into clear, actionable insights.

I currently lead independent research across applied data visualization, service design, and governance frameworks, with work spanning public-sector operations, equity-focused analysis, and decision-support systems. My practice centers on clarity, accountability, and real-world usability.

Human-Centered Service Operations | State Licensing Division

Licensing Examiner / Analyst · 2022 – Present

• Conduct complex, safety-critical evaluations in high-volume public environments while upholding state and federal standards.

• Apply behavioral observation and process analysis to improve clarity, reduce user stress, and maintain equitable service delivery.

• Exercise judgment under pressure, balancing policy compliance with empathy and clear communication.

• Translate real-world operational friction into insights that inform human-system interaction and service-flow design.

Independent Research & Systems Design (Applied Policy, Data & UX)

UX Systems Strategist · 2025 – Present

Focus: Applied data analysis, service design, and governance-aware system design across high impact public and institutional contexts.

Selected Works:

• Mental Health Equity Index (MHEI)

  Applied Data System for Policy-Informed Decision Support

  • Designed and implemented a national-scale analytical framework to support evaluation of mental health service access across 32,500+ U.S. ZIP Code Tabulation Areas (ZCTAs).

  • Built reproducible Python pipelines to ingest, clean, and normalize multi-source public datasets, including service availability, demographic, and socioeconomic indicators.

  • Developed custom normalization logic and equity-oriented scoring structures to enable consistent comparison across regions.

  • Structured analytical outputs to support future policy evaluation, planning, and equity-focused decision-making.

• Data Visualization & Decision Frameworks

  Exploratory Analysis & Visual Analytics

  • Designed interactive data visualizations examining global earthquake frequency and severity to support pattern recognition, comparative reasoning, and risk interpretation.

  • Translated complex temporal and geographic data into clear visual narratives using Tableau, emphasizing interpretability and analytical transparency.

  • Applied UX and information design principles to ensure visual outputs supported decision-making rather than obscuring insight.

  • Used visualization as a reasoning tool to explore uncertainty, scale, and distribution across large datasets.

    View Case Study Here

• Project ARQOS – Governance & System Design

  Human-in-the-Loop Decision Frameworks

  • Designed a governance-oriented system exploring responsible automation, explainable risk modeling, and human-in-the-loop decision-making.

  • Produced system architecture documentation spanning orchestration, logic flow, and adaptive learning components.

  • Developed frameworks that support accountability, transparency, and ethical deployment of intelligent systems.

    View Case Study Here

Product & Experience Designer · 2020 — Present

• Design and build (lmitdesigns.com) as authored digital product, owning brand system, information architecture, interaction patterns, and narrative flow.

• Translates complex systems, research, and governance work into a legible, audience-aware UX for recruiters, institutions, and collaborators.

• Treats the site as a living product, iterating structure and content as new systems work and case studies are developed.

Drexel University — Philadelphia, PA

M.S. Human–Computer Interaction & User Experience (In Progress, Expected 2027)

Post-Baccalaureate Certificate in Data Science Foundations (In Progress, Expected 2026)

Relevant Coursework: Programming Foundations (CS570), Quantitative Foundations of Data Science (DSCI501), Data Acquisition & Preprocessing (DSCI511), Information Visualization (INFO633), Data Analysis & Interpretation (DSCI521), Information Innovation Through Design Thinking (INFO508)

Albright College — Reading, PA

B.A. Interdisciplinary Studies in Digital Studio Art, 2021

Honors: Dean’s List; Featured in multiple gallery exhibitions for digital and mixed-media work

Technical

Python (beginner–intermediate) · Jupyter Notebooks · Data Visualization (Tableau) · Data Acquisition & Preprocessing · Version Control (GitHub basics)

Design & Research

UX Research Methods · Service Flow Analysis · Systems Mapping · Accessibility Evaluation · Digital Communication Design · Squarespace CMS · Adobe Creative Suite

Systems & Governance

AI Ethics & Governance · Human-in-the-Loop Design · Responsible Automation · Risk Architecture · Audit Modeling · Decision Systems Strategy