Resume

Human-centered systems strategist drawing on frontline experience in regulated, high-volume public operations.

Skilled at analyzing human behavior, procedural flow, and compliance friction to design safer, more transparent decision environments.

Currently advancing graduate studies in Human–Computer Interaction and Data Science Foundations while leading the continued development of Project Arqos, an active research system advancing responsible automation and human-in-the-loop governance in complex environments.

Human-Centered Service Operations | State Licensing Division

Licensing Examiner / Analyst · 2022 – Present

• Conduct complex, safety-critical evaluations in high-volume public environments while upholding state and federal standards.

• Apply behavioral observation and process analysis to improve clarity, reduce user stress, and maintain equitable service delivery.

• Exercise judgment under pressure, balancing policy compliance with empathy and clear communication.

• Translate real-world operational friction into insights that inform human-system interaction and service-flow design.

Independent Research & Systems Design

UX Systems Strategist · 2025 – Present

• Lead designer and architect of Project Arqos, a governed-intelligence framework exploring responsible automation, explainable risk modeling, and human-in-the-loop governance.

• Produce end-to-end technical documentation across architecture, orchestration, and adaptive-learning modules; author system dev-docs and design manifestos.

• Integrate data-science methods, UX research, and governance design to create accountable automation architectures.

• Publish and maintain Project Arqos amongst other case studies on self-designed portfolio website, demonstrating applied research in AI ethics, system transparency and data driven insights.

Drexel University —Philadelphia, PA

M.S. Human–Computer Interaction & User Experience (In Progress, Expected 2027)

Post-Baccalaureate Certificate in Data Science Foundations (In Progress, Expected 2026)

Relevant Coursework: Programming Foundations (CS570), Quantitative Foundations of Data Science (DSCI501), Data Acquisition & Preprocessing (DSCI511), Information Visualization (INFO633)

Albright College — Reading, PA

B.A. Interdisciplinary Studies in Digital Studio Art, 2021

Honors: Dean’s List; Featured in multiple gallery exhibitions for digital and mixed-media work

Technical

Python (beginner–intermediate) · Jupyter Notebooks · Data Visualization (Tableau) · Data Acquisition & Preprocessing · Version Control (GitHub basics)

Design & Research

UX Research Methods · Service Flow Analysis · Systems Mapping · Accessibility Evaluation · Digital Communication Design · Squarespace CMS · Adobe Creative Suite

Systems & Governance

AI Ethics & Governance · Human-in-the-Loop Design · Responsible Automation · Risk Architecture · Audit Modeling · Decision Systems Strategy